Refund policy

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Refunds are given if we can not provide a convenient time and location for your appointment. Once an appointment date and time are set and confirmed with you, your fee payment is non-refundable. We will however, reschedule your appointments if needed and apply the fee to the rescheduled appointment.


Medical cannabis recommendations are done at the discretion of the Doctors and if they do not recommend cannabis as a course of treatment it is because their medical judgment is that your condition does not meet your state's qualifications. Hytek had no role in discrimination.


Established diagnosis must be evident in the form of medical records and those records must be forwarded to the physician prior to your appointment. If you are not currently diagnosed, the Doctor may be able to provide a diagnosis at an additional cost. PTSD patients must be diagnosed by a Psychiatrist or Psychologist in order to qualify. If you do not meet your state's criteria and you've already booked an appointment, you can cancel up to 24 hours before your appointment for a full refund. If you attend your appointment and the Doctor does not recommend medical marijuana we will not issue a refund.